Privacy Policy

This Privacy Policy describes how Shanghai Jisi Huiyuan Technology Co., Ltd., operating under the brand name Velmiorae (“Velmiorae,” “we,” “us,” or “our”) collects, uses, stores, and discloses your personal information when you visit our website, make a purchase, communicate with us, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, we collect the personal information you provide as part of the buying and selling process. This may include your name, billing address, shipping address, email address, telephone number, payment information, and order details.

When you browse our store, we may automatically collect certain information about your device and use of the website, including your IP address, browser type, operating system, device information, pages viewed, products viewed, referring website, and interactions with our store.

We may use your information to:

Process and fulfill your orders;
Process payments, refunds, returns, and exchanges;
Provide shipping and order updates;
Respond to customer service requests;
Prevent fraud and unauthorized transactions;
Improve our website, products, services, and customer experience;
Comply with applicable laws and regulations;
Send marketing communications where permitted by law.

Email Marketing

With your permission, we may send you emails about our store, products, promotions, special offers, and other updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us at support@velmiorae.com.

You may still receive non-promotional messages relating to your purchases, account, shipping, returns, refunds, or customer service requests.

SECTION 2 – CONSENT

How Do We Obtain Your Consent?

When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, request a return, or otherwise use our services, we collect and use that information for the applicable purpose in accordance with applicable law.

Where our processing requires your consent, such as for certain marketing activities or optional tracking technologies, we will request your consent or provide you with an appropriate choice where required by law.

How Do I Withdraw My Consent?

If you have previously provided consent but later change your mind, you may withdraw your consent for us to contact you or for certain collection, use, or disclosure of your personal information where our processing is based on consent.

To withdraw your consent, please contact us at support@velmiorae.com or use the unsubscribe or privacy preference options provided on our website.

Withdrawing consent will not affect the lawfulness of processing carried out before your consent was withdrawn.

SECTION 3 – DISCLOSURE

We may disclose your personal information when:

Required by law, regulation, court order, subpoena, or other legal process;
Necessary to enforce our Terms of Service or other agreements;
Necessary to investigate or prevent fraud, illegal activity, security incidents, or misuse of our services;
Necessary to protect our rights, property, customers, or others;
Required to provide products or services requested by you;
Our business is involved in a merger, acquisition, restructuring, financing, bankruptcy, or sale of assets.

We may also share personal information with service providers that assist us with payment processing, order fulfillment, shipping, website hosting, analytics, advertising, marketing, customer support, fraud prevention, and other business operations.

We do not sell your personal information in exchange for money. However, certain advertising, analytics, or cross-context behavioral advertising activities may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws.

Where applicable, you may have the right to opt out of such activities as described in the Your Privacy Rights section below.

SECTION 4 – SHOPIFY

Our store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Shopify may collect and process your personal information when you visit our store, make a purchase, use Shop Pay, or interact with other Shopify-powered services.

Your information may be stored and processed through Shopify’s systems, databases, applications, service providers, and infrastructure. Information may be transferred to or processed in countries outside your country of residence, including Canada and the United States.

For more information about how Shopify handles personal information, please review Shopify’s applicable privacy policies.

Payment

Payments may be processed through Shopify-supported payment providers or other third-party payment providers made available at checkout.

Payment providers may collect your billing information, payment card information, transaction details, device information, and fraud-prevention information in accordance with their own privacy policies and security practices.

Payment card information is processed using security standards applicable to the payment industry. We generally do not directly store your complete payment card number.

SECTION 5 – THIRD-PARTY SERVICES

Third-party service providers used by us may collect, use, store, process, or disclose your personal information to the extent necessary to perform the services they provide.

These providers may include:

Payment processors;
Shipping and fulfillment companies;
Fraud-prevention and security services;
Website hosting and technical service providers;
Customer support platforms;
Email and SMS marketing providers;
Analytics providers;
Advertising platforms;
Social media platforms.

Certain providers may be located in a different jurisdiction from you or us. As a result, your personal information may be processed in or become subject to the laws of the country or region where the provider or its facilities are located.

Advertising, analytics, and social media services may also collect information about your browsing activities over time and across different websites, applications, devices, or online services, subject to applicable law and your privacy choices.

We recommend reviewing the privacy policies of third-party providers to understand how they collect and use your information.

Links

When you click a link on our website, you may be directed to a third-party website or service.

We are not responsible for the privacy, security, content, or practices of third-party websites or services that are not owned or controlled by us.

We encourage you to review their privacy policies before providing personal information.

SECTION 6 – SECURITY

We take reasonable administrative, technical, and organizational precautions designed to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

These measures may include encrypted connections, restricted access, fraud monitoring, secure service providers, and industry-standard payment security practices.

However, no transmission over the internet or electronic storage system is completely secure. We therefore cannot guarantee the absolute security of your information.

You are responsible for keeping your account information, passwords, and login credentials confidential.

SECTION 7 – COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies to operate, secure, analyze, and improve our website.

These technologies may be used to:

Keep items in your shopping cart;
Remember your preferences;
Enable account and checkout features;
Understand how visitors use our website;
Measure website and advertising performance;
Prevent fraud and improve security;
Provide relevant advertising;
Improve our products and customer experience.

Some cookies and similar technologies are necessary for the website to function. Other technologies, such as analytics or advertising cookies, may be optional depending on your location and applicable law.

You may control cookies through your browser settings or through any cookie or privacy preference tool made available on our website.

Disabling certain cookies may affect the functionality of parts of the website.

Where required by law, we will request your consent before using non-essential cookies or similar tracking technologies.

SECTION 8 – AGE OF CONSENT

By using this website, you confirm that you are at least the age of majority in your state, province, country, or other applicable jurisdiction of residence.

If you are the age of majority and allow a minor dependent to use this website, you confirm that you have provided permission for them to do so.

Our products and services are not intended for children under the age of 13, or any higher minimum age required by applicable law.

We do not knowingly collect personal information from children below the applicable legal age.

If you believe that a child has provided us with personal information, please contact us at support@velmiorae.com so we can review the matter and take appropriate action.

SECTION 9 – YOUR PRIVACY RIGHTS

Depending on your location and applicable privacy laws, you may have the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information;
Request a copy of certain personal information;
Request portability of certain personal information where applicable;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent;
Opt out of certain marketing communications;
Opt out of targeted advertising, certain data sharing, or activities considered a sale under applicable law;
Submit a complaint to an applicable data protection authority;
Appeal a decision relating to a privacy request where applicable.

To exercise an applicable privacy right, please contact us at support@velmiorae.com.

We may need to verify your identity before processing your request. We may also request information reasonably necessary to confirm that you are authorized to make a request on behalf of another person.

Certain requests may be limited by applicable legal exceptions, recordkeeping requirements, fraud-prevention obligations, contractual requirements, or other legitimate business needs.

We will not unlawfully discriminate against you for exercising your applicable privacy rights.

SECTION 10 – DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

These purposes may include:

Completing transactions;
Providing customer support;
Maintaining business, accounting, tax, and financial records where required by applicable law;
Preventing fraud and abuse;
Resolving disputes;
Enforcing our agreements;
Complying with legal and regulatory obligations.

The applicable retention period depends on the type of information, the purpose for which it was collected, the nature of our relationship with you, and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it in accordance with applicable law and our operational requirements.

SECTION 11 – INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to, stored in, or processed in countries outside your country or region of residence.

Those countries may have data protection laws that differ from the laws in your jurisdiction.

This may occur, for example, when we use international service providers for ecommerce hosting, payment processing, analytics, advertising, customer support, fulfillment, shipping, or other operational services.

Where required by applicable law, we use appropriate contractual, technical, organizational, or other safeguards designed to protect personal information transferred internationally.

SECTION 12 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy from time to time.

Changes will take effect when the revised Privacy Policy is posted on this website unless a later effective date is stated.

The “Last updated” date displayed on this page, where applicable, will indicate when this Privacy Policy was most recently revised.

If we make material changes, we may provide additional notice where required by applicable law.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

If our store or business is acquired, merged, reorganized, financed, or sold, personal information may be transferred to the new owner or relevant parties as part of that transaction, subject to applicable law.

SMS/MMS TEXT MESSAGE MARKETING PROGRAM PRIVACY POLICY

If you enroll in our SMS or MMS marketing program, we may collect your telephone number, messaging preferences, consent records, message history, and related technical information.

We may use this information to:

Send promotional or marketing messages;
Send cart reminders where permitted by law;
Send order-related updates;
Respond to your messages;
Operate and improve the messaging program;
Prevent fraud or unauthorized enrollment;
Comply with legal, telecommunications, and recordkeeping requirements.

We may share information with service providers that help operate the messaging program, including messaging platforms, telecommunications carriers, and technology providers.

We do not sell or rent telephone numbers collected through the messaging program in exchange for money.

Consent to receive marketing text messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply depending on your carrier and service plan.

You may opt out of marketing text messages at any time by replying STOP to a marketing message. You may receive one final message confirming your opt-out.

For assistance, reply HELP where supported or contact us at support@velmiorae.com.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, update, amend, or delete personal information we hold about you, submit a privacy request, withdraw your consent where applicable, register a complaint, or request more information about our privacy practices, please contact us at:

Email: support@velmiorae.com

Please do not send passwords, complete payment card details, government-issued identification numbers, or other highly sensitive information by email unless specifically requested through an appropriate secure process.

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