Refund & Return Policy

We want you to feel confident shopping with Velmiorae. If you are not completely satisfied with an eligible purchase, you may request a return within 30 days of delivery, subject to the conditions below.

Returns

To be eligible for a return, your item must:

Be returned within 30 days of delivery;
Be unused, unopened, and in its original condition;
Be returned in its original packaging with all seals, labels, tags, accessories, and included materials intact; and
Include proof of purchase or a valid order number.

For hygiene and safety reasons, beauty, personal care, and health-related products that have been opened, used, tested, sampled, swatched, or otherwise tampered with cannot be returned unless the item arrived damaged, defective, or incorrect.

Please contact us at support@velmiorae.com before sending a return. Returns sent without contacting our customer support team first may experience delays in processing.

Return Shipping

For returns due to a change of mind, personal preference, or ordering the wrong item, customers are responsible for return shipping costs.

If you received an item that is damaged, defective, or different from what you ordered, please contact us before returning it. If your claim is approved, Velmiorae will provide an appropriate resolution at no additional cost to you.

Original shipping and handling charges are generally non-refundable for voluntary returns, except when the return is due to an error on our part or where otherwise required by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, we will issue the refund to your original payment method within 5–7 business days. Your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

Refunds are issued only for eligible returned merchandise and do not include non-refundable shipping or handling charges unless otherwise stated in this policy or required by applicable law.

Exchanges

We do not offer direct exchanges for standard returns.

If you would like a different product, size, color, or variation, please return the eligible item for a refund and place a new order for the item you would like.

If you received a damaged, defective, or incorrect item, please contact our customer support team. Depending on the circumstances, we may provide a replacement or issue a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged or defective, or if you receive the wrong item, contact us at support@velmiorae.com as soon as possible.

Please include:

Your order number;
A description of the issue; and
Clear photos or videos of the item and its packaging, when applicable.

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

Items that have been intentionally damaged, altered, misused, or improperly handled after delivery will not qualify as defective.

Approved replacements or refunds for damaged, defective, or incorrect items will be provided at no additional cost to you.

Late or Missing Refunds

If you have received confirmation that your refund was issued but have not yet received it, please first check with your bank, credit card issuer, or payment provider, as processing times may vary.

If you have done so and still have not received your refund, please contact us at support@velmiorae.com and include your order number so we can assist you.

Final Sale Items

Items explicitly marked as “Final Sale” at the time of purchase cannot be returned or exchanged for reasons such as change of mind, personal preference, or ordering the wrong item.

A discounted price alone does not necessarily mean an item is Final Sale unless it is specifically identified as such at the time of purchase.

Final Sale restrictions do not apply when an item arrives damaged, defective, or incorrect, subject to the terms described above.

Questions About Your Return

If you have any questions about a return or refund, please contact our customer support team at support@velmiorae.com. Please include your order number so we can assist you as quickly as possible.

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