Shipping Information

At Velmiorae, we work to make your shopping experience as smooth and reliable as possible. This Shipping Policy explains our order processing, estimated delivery times, tracking, customs charges, and what to do if you experience a delivery issue.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed and payment is successfully confirmed.

Business days do not include weekends or public holidays.

During periods of high order volume, holidays, promotional events, or other exceptional circumstances, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that order processing time is separate from shipping and transit time.

Estimated Delivery Time

Estimated delivery times vary depending on your destination, shipping method, carrier, and other factors.

United States: Approximately 5–10 business days after shipment.

International Orders: Approximately 6–12 business days after shipment.

These delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs processing, carrier disruptions, weather conditions, holidays, high shipping volumes, or other circumstances outside our reasonable control.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number or tracking link when tracking is available.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information has not updated for an extended period, please contact us at support@velmiorae.com with your order number so we can assist you.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Customs policies and import charges vary by country and are determined by local authorities. Velmiorae does not control these charges and cannot predict their amount.

If you are unsure whether additional charges may apply to your order, we recommend contacting your local customs authority before placing your order.

Customs duties, import taxes, and similar government-imposed charges paid by the customer are generally non-refundable by Velmiorae.

Refused or Unclaimed International Shipments

If you refuse or fail to claim an international shipment because of customs duties, taxes, import restrictions, or other charges imposed by local authorities, the package may be returned to the sender, held by customs, abandoned, or disposed of in accordance with the carrier's or local authority's procedures.

If the package is successfully returned to us or our designated return facility, we may issue a refund for eligible merchandise after the returned package has been received and inspected. Actual shipping, return shipping, customs, handling, or other non-recoverable costs incurred as a result of the refusal or failed delivery may be deducted from the refund where permitted by applicable law.

If a shipment is abandoned, destroyed, seized, or otherwise cannot be returned to us due to the recipient's failure to pay applicable customs charges or comply with local import requirements, we may be unable to issue a refund.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before completing your order.

If you notice an error after placing your order, contact us at support@velmiorae.com as soon as possible. We will make reasonable efforts to update your address before the order ships, but we cannot guarantee that changes can be made once processing has begun.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the package must be resent.

Lost or Damaged Shipments

If your tracking information indicates that your package may be lost in transit, or if your package arrives damaged, please contact us at support@velmiorae.com with your order number and relevant details.

For damaged shipments, we may request photos of the package, shipping label, and damaged item.

We may work with the shipping carrier to investigate the issue. If the shipment is confirmed to have been lost or damaged in transit, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

Check around your property and any secure delivery locations;
Ask household members, neighbors, or building management whether they accepted the package; and
Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, contact us at support@velmiorae.com with your order number and tracking information. We will review the situation and assist you with the next steps.

Delivery Delays

While we work with our shipping and fulfillment partners to provide reliable delivery estimates, occasional delays may occur due to circumstances outside our reasonable control, including customs processing, severe weather, carrier disruptions, holidays, or other logistical events.

If your order is significantly delayed, please contact us at support@velmiorae.com so we can review the tracking information and assist you.

Contact Us

If you have any questions about shipping or delivery, please contact us at support@velmiorae.com and include your order number whenever possible.

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